Refund and Return Policy

Returns, Refunds, and Terms of Sale

If for whatever reason you are not satisfied with your purchase, you have 60 days from receipt of the order to return it for a refund, less the delivery fee, pickup fee and installation fee, with 3% transaction fee will be charged paid by credit card. And re-stocking fee will be applied if the unit is assembled and installed and processing fees may apply. We may require you to answer a few questions to understand what is the nature of the return so we can continue to improve our services and products.

 Please note if the product is not in stock or is on back order, the amount paid will act as a deposit for the equipment. Deposits are refundable at the discretion of staff depending on when the order was placed. Please keep in mind as you put a deposit we reserve your equipment and canceling this causes issues. Custom orders cannot be cancelled. Any product that is made to ordered will have a lead time of roughly 8 to 12 weeks and is classified as a custom made machine.

All returned products must be in the original box and include all documentation, parts, and accessories. All items must be in like new condition. Returns without the original packaging will not be accepted. No exceptions will be given

If your return is accepted, you will receive instructions on how and where to send your package. You will be responsible for the shipping costs of the return. Items sent back to us without first requesting a return will not be accepted.

If the wrong product is shipped to you, you have up to three business days from when the order is received to contact us in order for us to find and agree upon a solution. If a wrong product is shipped, we will offer you one of the following solutions:

1) Ship you the correct product free of charge and take back the current product you received

2) Offer you a price discount on the wrong product and you agree to keep the product you have.

Please note, if you proceed with option two and agree to keep the other product, you cannot contact us in the future and explain you are not satisfied with your product. Please ensure you are happy with the product received before agreeing to keep it

For any questions or concerns, feel free to email us at sales@fitnesstechvally.com. All deposits are final and not refundable, offline and online transactions. If you are not satisfied with your product, please feel free to contact us and we will do everything we can to make it right!

Terms and Conditions of Sales – These Terms and Conditions apply to the sale of the products (“Products” or “Product”) by Fitness Tech Valley (“Seller”).

1. Limited Warranty Seller warrants good and free title in the Product and that the Product will conform to Manufacturer published specifications if any exist, or to such other quality standards and/or measurements the parties have attached to this document or subsequently have agreed upon in writing. Seller makes no warranty as to any results Buyer might obtain in Buyer’s use(s) for the Product. These warranties extend only to Buyer. Seller makes no representation or warranty of any kind with respect to Product, express or implied, respecting merchantability or fitness for any particular purpose. Seller makes no other warranties extending beyond the description of the Product, whether used alone or in combination with any other substance or in any process. Smith machines comes with 1 year manufacturer warranty

Limitation of Liability Buyer will examine the Product promptly after receipt for damage, defects, and non-conformance with the description published on the website. Buyer must give Seller written notice of the existence of each claim involving Product (whether based in contract, breach of warranty, negligence, strict liability, other tort or otherwise) within the earlier of twenty-four (24) hours after receipt of the of Product. A failure by Buyer to give such notice within the applicable time constraint will constitute an absolute and unconditional waiver of all such claims. The buyer assumes all risks of any use Buyer makes of the Product. Buyer shall defend, indemnify and hold Seller harmless from any accidents, personal injury or death resulting from the use of the Product. In no event will either party have liability to the other for any incidental, consequential, exemplary or special damages.

Ordering & Limits Seller may discontinue any Product sold hereunder at any time unless Buyer and Seller have otherwise agreed in writing. Deposit is not refundable by any circumstances

Payment & Credit Seller may require advance cash payments, COD, shorter terms, and/or the posting of satisfactory security by Buyer, and may withhold delivery until Buyer complies.

Delivery and Installation: All deliveries and installations are done by third parties and external contractors. Fitness Tech Valley is not responsible or liable for any damage, altercations, or issues that arise with the third party. Fitness Tech Valley does not make any money on any delivery and installation quotes provided. It is the customer’s responsibility to acquire all necessary information about the product prior to installation to ensure it will fit in the desired space. If the product does not fit when the moving and installation team arrives, it is your responsibility to cover all costs of but not limited to fuel, packaging, and labour of bringing back the product

Governmental Constraints If a present or future law, governmental decree, order, regulation, or ruling under any existing or future legislation prevents Seller from increasing or revising the price as provided herein, or nullifies or reduces any price or price increase hereunder, upon written notice from one to the other Seller and Buyer will attempt to identify mutually agreeable changes to conform this contract with such law, decree, order, regulation, or ruling. If the parties cannot agree upon and implement such changes within thirty (30) days after such notice, Seller shall thereupon have a right to terminate this contract forthwith by written notice to Buyer.

Terms Adjustment Seller may cancel the order at any time and to refund the amount paid by Buyer with no interest and any other liabilities of any kind related directly or indirectly to the Product sales.

Taxes Buyer will reimburse Seller for all federal, provincial, local or other taxes (other than income taxes), duties, sales taxes, excises or charges, including superfund taxes and fees, which Seller must pay in connection with the manufacture and supply of Product, but only those amounts not already included in the price at the commencement of this contract

Warranties

Limited Life-Time Warranty applied to the products you have purchased is free from defects in materials or workmanship under normal use during the warranty period. This includes both commercial and personal use of the equipment. 

Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase.

This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you.

The Life-Time Warranty becomes valid only if the Product is assembled / installed by Fitness Tech Valley Installation Crew

All our products are certified and tested to commercial or non-commercial standards depending on the product! If by any chance there is a manufacturing defect, we will compensate by providing the necessary components needed to make sure the machine functions as per requirements. Wear and tear and misuse of the product will not be covered by the warranty. Any returns that need to be shipped will be covered at the full expense of the client unless made prior arrangements